30 set - San Donato Milanese
Align Technology
Department: Customer Support
Location: EMEA-Italy
Compensation: €700 / month
Description We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.
Role expectations
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Assist in troubleshooting product or service issues and escalate complex cases to senior team members
- Document customer interactions and feedback using our CRM system
- Help maintain and update the knowledge base and FAQs
- Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
- Participate in team meetings and training sessions to improve support skills
What We're Looking For
- Currently pursuing a degree in Business, Communication, Marketing, or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Empathy, patience, and a customer-first mindset
- Familiarity with customer support tools (e.g., Sales force) is a plus
- Ability to work independently and as part of a team
What We Offer
- A supportive and collaborative work environment
- Real-world experience in customer service and operations
- Mentorship and training from experienced professionals
- Meal vouchers – 10€ per worked day
- Monthly gross allowance of 700 euros
Applicant Privacy Policy Review our Applicant Privacy Policy for additional information. Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.
Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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