Customer Success Manager - Italy
Pubblicato il 30-09-2026 - Altro in Milano
At Proprli , we're not just transforming real estate management; we're reimagining how owners, property managers, and tenants collaborate. As we expand into Italy, we're looking for our very first Customer Success Manager to lay the foundation for our success in this new country. Someone who thrives in a builder role, loves creating structure from scratch, and wants to be part of something big, from day one.
This is your chance to play a key role in launching Proprli in Italy. You'll work closely with our CEO and collaborate with customer success teams across Europe, while directly supporting Italian clients to get the most out of our platform. It's a unique, high-impact role for someone who is both strategic and hands‐on.
About Proprli Proprli is an innovative SaaS platform connecting real estate owners, property managers, and tenants. We centralize communication, maintenance, building compliance, procurement, and document management, empowering stakeholders to manage portfolios efficiently and transparently.
Collaboration is at the heart of what we do. By streamlining processes we help maximize real estate value, without the hassle.
Your role: shaping success in Italy You'll be the trusted partner for our Italian clients, supporting onboarding, training, and long‐term success. With client empathy and a structured mindset, you'll help users get the most from our Proprli platform.
At the same time, you'll shape our Italian market approach internally, working closely with our CEO and the wider customer success team across Europe.
This is more than a Customer Success role,
it's a launchpad for impact.
You will: Be the first point of contact for Italian clients, guiding them through onboarding, training, and adoption
Build the Italian Customer Success function from the ground up — processes, playbooks, and support systems, in close collaboration with our head of customer success
Develop strong client relationships and turn customers into enthusiastic Proprli ambassadors
Represent the voice of the customer internally to influence product development and roadmap priorities
Lead live trainings, host webinars, and create scalable content to support growth
Identify opportunities to increase platform usage, reduce churn, and enable expansion
Work directly with Proprli's CEO and country leads to define and execute local market strategy
You bring: 2+ years in Customer Success, Account Management, or a client‐facing SaaS role An entrepreneurial mindset. You love building, not just following
Fluency in Italian and English
Excellent communication and problem‐solving skills
Calm, organized, and positive, even when things get messy
Experience in real estate or hospitality is a plus, but not required
What we offer: A major role to expand Proprli's footprint in Italy with real ownership and impact
Close collaboration with Proprli's CEO and customer success leadership team to shape local strategy
Hybrid work setup based in Milan A fast‐growing, international team with a straightforward, collaborative culture
Competitive salary and clear growth paths The tools and training to help you succeed