Banking CS Ops Leader - SLA & Performance - Milano, Lombardia, Italy

30 set - Milano
Concentrix

Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance.

You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a fast-paced, client-facing setting. The role requires strategic leadership and hands-on oversight of day-to-day operations.

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