30 set - Udine
Altro
As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel's global growth, improving service delivery and customer outcomes. You'll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.
Remote work flexibility with optional WeWork access
Additional perks and benefits based on status and country
Inclusive workplace environment
Disability accommodations on request
Analyze workflows to identify inefficiencies and implement scalable improvements
Lead automation initiatives to reduce manual work and boost speed and accuracy
Collaborate cross-functionally to enhance tools and reduce friction in processes
Develop and enforce controls for compliance, risk, and security
Improve fraud prevention, risk management, and regulatory alignment
Define and monitor key risk indicators to address gaps
Drive customer-first process improvements and expand self-service options
Improve service performance by reducing turnaround times and improving resolution quality
Oversee readiness for expansion into new markets or services and coordinate launches
Align processes with go-to-market strategies and ensure smooth onboarding and adoption
Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
Partner with stakeholders to execute strategic initiatives and track outcomes
Establish clear goals, metrics, and reporting; act as a strategic partner to leadership
12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
Proven track record in leading and scaling large cross-functional teams
KPI-driven with a results orientation
Experience in building successful products
Background in FinTech, management consulting, investment banking, or fast-paced startups
Strong problem-solving and detail-oriented mindset
High energy and first-principles thinking
Strong analytical skills with ability to convert data into actionable insights (SQL a plus)
Willingness to collaborate and contribute across teams cross-functional collaboration proactive problem solving data-driven analysis product-building experience
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