Stewarding Manager
Pubblicato il 30-09-2026 - Rosewood Rome in Roma
JOB SUMMARY
To ensure the efficient and economic operation of the Stewarding Department in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory.
KEY RESPONSIBILITIES
Administration
*
Oversees the preparation and update of individual departmental operations manuals.
*
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
*
Provides the materials department with detailed product and purchase specifications for items used in the outlet.
Guest Satisfaction
*
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
*
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
*
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
*
Maintains positive guest and colleague interactions with good working relationships.
*
Spends time in the operation (during peak periods) to ensure that it is managed well by the respective Stewarding associates and functions to the fullest expectations.
Operations
*
Ensures that minimum brand standards have been implemented.
*
Ensures that Food and Beverage Essentials are implemented.
- Works closely with other Food and Beverage Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
*
Ensures that Stewarding associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
*
Is hands-on and present at all times in the operation, especially during busy periods.
*
Establishes and strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E; items and to ensure that the outlet is adequately equipped.
*
Conducts monthly inventory checks on all operating equipment and supplies.
*
Controls the requisitioning, storage and careful use of all operating equipment and supplies.
*
Conducts daily pre-shift briefings to associates on preparation, service and F&B; events.
*
Liaises with the Food and Beverage Department and Culinary Department on daily operations and quality control.
*
Ensures that each outlet is supplied with clean and dry operating equipment.
*
Ensures that the food production areas are supplied with clean and dry kitchen utensils.
*
Supervises day and night cleaning contractors in kitchen and back-of-house food and beverage areas.
*
Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards.
*
Has thorough understanding and knowledge of all Food and Beverage equipment needs and network with sister hotels and other hotels to borrow equipment as and when needed.
*
Ensures that the back-of-house areas are kept clean and organised.
Finance
*
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
*
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
*
Ensures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses.
*
Strictly adheres to the established operating expenses and ensures that all costs are controlled.
*
Participates in the formulation of annual operating budget in determining projected operating expenses, operating equipment and FF&E; requirements in line with the compilation of the annual business plan.
*
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
*
Talent & Culture
*
Oversees and assists in the recruitment and selection of all Stewarding associates.
Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.
*
Oversees the punctuality and appearance of all Stewarding associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
*
Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
*
Conducts annual Performance Development Discussions with associates and to support them in their professional development goals.
*
Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.
*
Plans and implements effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.
*
Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Feedbacks the results of the Associate Engagement Survey and ensures that the relevant changes are implemented.
Other Duties
*
Is knowledgeable in statutory legislation in associate and industrial relations.
*
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Rosewood Hotels & Resorts.
- Ensures high standards of personal presentation and grooming.
*
Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
*
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
*
Attends training sessions and meetings as and when required.
*
Carries out any other reasonable duties and responsibilities as assigned.
*
Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
*
Models the company's culture, vision, mission and core values at all times.
*
We offer a competitive salary ranging from EUR32,000 to EUR38,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.