Freelancer Short-term Rental Virtual Customer Assistant | Remote Job
Pubblicato il 30-09-2026 - Xenia Milano in Italia
We are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.
The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.
The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.
Schedule:
Tempo parziale hours with 7-hour shifts from Monday to Sunday on a rotating basis
Key Responsibilities
- Manage guest messages via PMS and WhatsApp
- Assist guests during check-in and check-out processes
- Respond promptly and professionally to guest inquiries
- Follow established procedures and communication templates
- Ensure a smooth and positive guest experience
Required Skills & Expertise
- Customer Support in Short-rental
- Hospitality & Tourism
- Short-Term Rental Operations
- Fluency in Italian and English (written and spoken)
- Excellent communication and time management skills
- Strong familiarity with digital tools and online platforms
- Ability to work independently in a full-remote environment
Note: Please DO NOT apply if you have no experience in property management or Airbnb/Booking customer service.
We are looking for freelancers or people willing to open a VAT number.
Apply now!
Job Type: Part-time
Pay: €8.00 - €12.00 per hour
Expected hours: 14 – 21 per week
Application Question(s):
- Are you available to work on weekends?
- Are you a freelancer or willing to open a VAT number?
- Are you willing to work rotating weekly shifts?
- Do you have experience in property management or Airbnb/Booking customer service? (Do not apply if you have no experience)