Overview
As a Specialist in Trento, you drive store performance by leading omnichannel initiatives and optimizing customer journeys. You manage KPI performance, coach the department team, and ensure high standards across makeup, skincare, fragrance, and Sephora Collection. You collaborate with cross-functional teams to deliver results and events, shaping the in-store experience. This role offers the opportunity to influence store success within Sephora's inclusive, empowering culture.
Retribuzione / Benefits
tailored welfare offers
free beauty product gifts
employee discounts on Sephora products
learning and growth opportunities
Sephora Stands initiatives
meaningful rewards
Responsabilità
Monitor qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, AOV, etc.) and omnichannel services
Lead and develop the department team, aligning skills with goals
Ensure quality standards across department offerings and train on technical skills
Resolve disputes and foster team spirit to achieve targets

Maintain daily/monthly results communication with Store Manager and team
Ensure compliance with company procedures, safety rules, and commercial policies
Oversee in-store services performance (internal/external) and stockroom management
Organize and manage the Booxi platform and coordinate events with Trade & Communication
Support store management in daily activities and contribute to store's commercial and HR strategy
Coordinate stock replenishment and merchandising strategies
Requisiti fondamentali
3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder)
Knowledge of key commerce KPIs and budget management, daily reporting
Business and goals orientation
English professional knowledge
Relationships management
Analysis and reporting skills
Critical Thinking
Collaborate
Resilience
KPI monitoring and analysis
Budget management and reporting
Analysis and reporting skills

Specialist - Trento

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