Account Coordinator
Pubblicato il 30-09-2026 - Berlin Packaging in Gessate
pWe are looking for a proactive and customer-focused Account Coordinator to manage client relationships throughout the entire project lifecycle, from the initial brief for new product launches through to order management, replenishment activities, and ongoing account support. /ph3Role Purpose /h3pThe Account Coordinator is responsible for ensuring a seamless customer experience by coordinating all operational activities from new product launch briefs through order execution and replenishment, while maintaining high service levels and fostering long-term customer partnerships. /ppThe successful candidate will act as the primary operational point of contact for assigned customers, ensuring seamless coordination between clients and internal departments, including Sales, NPD, Operations, Planning, Quality, and Finance. /ppThis role requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment. /ph3Key Responsibilities /h3h3Client Relationship Management /h3ulliServe as the primary day-to-day contact for assigned customers. /liliBuild and maintain strong customer relationships through effective communication and responsiveness. /liliUnderstand customer requirements and ensure they are accurately communicated to internal stakeholders. /liliProvide regular updates on project progress, order status, and delivery timelines. /li /ulh3New Product Launch Coordination /h3ulliReceive and review customer briefs for new product launches. /liliCoordinate cross-functional activities required to bring new products to market successfully. /liliManage project timelines, milestones, and deliverables.
/liliEnsure all customer specifications and requirements are properly documented and implemented. /liliProactively identify and resolve potential issues that may impact launch timing or customer satisfaction. /li /ulh3Order Management /h3ulliProcess customer orders accurately and efficiently. /liliMonitor order status from entry through delivery. /liliCoordinate with Supply Chain and Operations teams to ensure product availability and timely fulfillment. /liliManage order amendments, urgent requests, and customer escalations when necessary. /li /ulh3Replenishment and Ongoing Business Management /h3ulliOversee reorder activities and ongoing customer requirements. /liliMonitor inventory levels, forecasts, and demand trends to support business continuity. /liliWork closely with customers and internal teams to ensure uninterrupted supply. /liliIdentify potential risks and develop mitigation plans to avoid service disruptions. /li /ulh3Reporting and Continuous Improvement /h3ulliMaintain accurate customer records, forecasts, and project documentation. /liliTrack and report key performance indicators (KPIs) related to service, delivery, and customer satisfaction. /liliSupport process improvement initiatives to enhance operational efficiency and customer experience. /liliContribute to business reviews and customer meetings as required.
/li /ulh3Qualifications Experience /h3h3Required /h3ulliBachelor's degree in Business Administration, Marketing, Supply Chain, or a related field. /liliMinimum 2-3 years of experience in Account Management, Customer Service, Project Coordination, or Order Management. /liliStrong proficiency in Microsoft Office, particularly Excel. /liliExperience working with ERP and CRM systems. /liliFluent in English, both written and spoken. /liliFrench/Spanish would be a plus /li /ulh3Preferred /h3ulliExperience in FMCG, Manufacturing, Packaging, Retail, or similar industries. /liliUnderstanding of Supply Chain and Demand Planning processes. /liliExperience managing new product introduction (NPI) projects. /li /ulh3Skills Competencies /h3ulliStrong customer orientation and relationship management skills. /liliExcellent organizational and multitasking abilities. /liliExceptional attention to detail and accuracy. /liliStrong problem-solving and decision-making capabilities. /liliAbility to work effectively across cross-functional teams. /liliExcellent communication and interpersonal skills. /liliAbility to prioritize and manage multiple deadlines in a dynamic environment. /li /ulh3What We Offer /h3ulliA dynamic and collaborative work environment. /liliOpportunities for professional growth and development. /liliExposure to strategic customers and cross-functional projects. /liliCompetitive compensation and benefits package. /liliThe opportunity to play a key role in delivering outstanding customer experiences. /li /ulh3What we offer /h3ulliEmployment Type: Permanent Contract, full-time /liliSalary range: EUR 28.000 - 35.000 gross per year /liliHybrid working 2 days per week /li /ul #J-18808-Ljbffr