Global Training & Knowledge Manager

30 set - Valdengo
bonprix

Bonprix S.R.L. is seeking a specialist to develop an international Training & Knowledge Management framework, covering governance, processes, and KPIs, and to drive innovation across our global CCM organization.

You will analyze performance data to optimize FCR and customer satisfaction through better agent performance and training, transforming local standards into scalable international practices while ensuring framework adherence.

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