30 set - Bologna
Genesys
Genesys is seeking a Principal AI Solutions Architect, Customer Success, in Bologna to bridge customer ambition and AI transformation across EMEA. You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes, translating data insights into executive-ready narratives.
You will integrate Genesys AI components with CRM/ERP and measure KPIs from day one. You will mentor customers and partners, drive adoption, and codify best practices into
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