Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84levj

Location Strategy:
On-site (Lisbon, Portugal)
Timeline:
Urgent start dates welcomed
Shift Pattern:
24/7 rotating schedule (40 hours per week, 8-hour daily shifts)
Languages Required:
Fluent Italian (Native or C1/C2) & English (B2)
Overview
Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems. This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.
Key Responsibilities
Client Support:
Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.
Issue Troubleshooting:
Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.
Data Entry:
Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.
Performance Metrics:
Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.
Continuous Learning:
Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.
Qualifications
Language Skills:
Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue,



software navigation, and training programs.
Availability:
Complete readiness to work flexible, rotating 24/7 shift rotas.
Location:
Physical presence and full-time availability to work on-site at our Lisbon office location.
Legal Authorization:
Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization.
Soft Skills:
Outstanding interpersonal skills, active listening capabilities, composure under high-volume pressure, and a positive, proactive attitude.
Compensation Plans
Plan A (Local Resident Package)
Gross Monthly Base:
€1,****** (paid across 12 months)
Housing:
Self-managed housing
Best Suited For:
Local Lisbon residents or applicants who plan to arrange their accommodation independently
Plan B (Relocation Package)
Gross Monthly Base:
€1,****** (paid across 12 months)
Housing Included:
Private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered
Travel Perks:
Complete airfare reimbursement after probation and free airport transfer
Best Suited For:
Candidates relocating from abroad
Perks & Benefits
Advancement:
Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.
Paid Onboarding:
Detailed, comprehensive onboarding program that is 100% paid starting from your very first day.
Company Culture:
Welcoming workspace featuring team outings, hobby clubs, social events, and recreational activities.
Health & Wellness:
Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.
Lifestyle:
Enjoy Lisbon's Mediterranean weather, beautiful coastal scenery, rich historical sites, and vibrant city culture.
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84levj