Product Support Specialist - Joint Replacement
Pubblicato il 01-10-2026 - Stryker in Roma
h3Work Flexibility: Field-based Product Support Specialist - Joint Replacement Triveneto Job Sum-up /h3pProvides technical expertise to sales representatives, resellers and customers during the sales process. /ppPerforms technical sales support at customer sites or on a multiple-site basis. /ppResolves technical product/service issues /ppThis is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. /ppRoles typically require a university degree or an extensive amount of practical knowledge gained through experience. /ppJob requires an understanding and application of procedures and concepts of own discipline. /ppThe job requires attention to detail in making evaluative judgements based on the analysis of factual information. /ppThis job typically requires a degree or equivalent and a minimum of 2 or more years experience. /ph3The Job's Mission /h3pThe Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). /ppThis role will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence. /ppAdditional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers. /ppLearn more about the Mako robot: /ppLearn more about the Joint Replacement implants: /ph3Key Activities Accountabilities /h3ulliServicing existing and new customer base within the theatre and clinical environment. /liliProviding support for MAKO robotic procedures, and manual joint replacement surgeries. /liliProviding theatre and wider HCP staff with training on Stryker products. /liliWorking closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. /liliAuditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice. /liliUnderstanding the clinical application of the broader Stryker business to always offer customers the best possible solution. /liliConducting trials and evaluations of products in both theatre and the clinical environment as and when required. /liliImplementation of training, provision of instruments and implementation of new Stryker business. /liliThis could include organizing and conducting training workshops and events for a broad customer group. /liliCommunicating essential features and benefits of products and their clinical application. /liliAlways demonstrating outstanding ethics.
/liliTreating customers and other employees with respect and representing Stryker in the best possible light. /liliBehaving with integrity and delivering on commitments within required timescales. /liliObserving customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support. /liliMaintaining a basic business plan highlighting daily, weekly, and monthly objectives. /liliDeveloping an understanding of the local healthcare environment and regional strategy. /liliAdditional responsibilities as directed by RSM (Regional Sales Manager). /li /ulh3What you need /h3pMinimum Qualifications: Bachelor's degree in engineering, healthcare or related experience/training in a medical, scientific, technical field /ppMinimum 3 years of experience working in healthcare /ppNative or C2 level of Italian and advanced level of English (C1 minimum) /ppStrong knowledge of the healthcare industry /ph3Preferred Qualifications /h3pSales experience working with implants will be a plus /ppExperience working in Operating rooms /ppExperience working with tenders in regulated environments /ppMBA or Masters /ph3Role details /h3pTerritory: North Italy /ppBased Location: preferably Padova or Verona /ppType: Field /ppTravel percentage: 80% /ppPresence in OR: 50% /ph3What We Offer /h3ulliCompany Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services. /liliMAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery's observation in the operating room and a final exam. /liliFlat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks. /liliWe grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement. /liliTeam spirit engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions. /liliCompetitive salary. With us, you will receive a competitive salary commensurate with your job. /liliRecognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects,
or other exceptional achievements can be submitted for various awards on a local and global level. /liliStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. /liliThe company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. /liliAlongside its customers around the world, Stryker impacts more than 150 million patients annually. /li /ulh3Italy Pay Ranges /h3pItaly: €35.700 - €59.400 EUR Annual /ph3Compensation and benefits /h3pAt Stryker, we believe transparency helps candidates make confident decisions about their next career step. /ppCompensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. /ppIn addition to base salary, this role may be eligible for incentive compensation (such as premio and/or commissions where applicable), along with Stryker’s comprehensive benefits package. /ppIf you'd like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. /ph3Travel Percentage /h3p80% /ph3Additional Company Information /h3pStryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: /ph3Work Flexibility /h3ulliRemote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. /liliField-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. /liliOnsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. /liliHybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor. /li /ul #J-18808-Ljbffr