Clienteling Manager
Pubblicato il 01-10-2026 - Mcarthurglen in Serravalle Scrivia
**What you'll be doing...**
As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.
- Championing an exceptional, personalised guest experience across all touchpoints.
- Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services.
- Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up.
- Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery.
- Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities.
- Managing the end-to-end client gifting journey, from concept to delivery.
- Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence.
- Handling complex guest requests and resolving issues with confidence, discretion and care.
- Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams.
- Analysing guest feedback and insight to continuously refine service standards and SOPs. **Why McArthurGlen?** Competitive Salary & Premio**: Enjoy a competitive salary with a performance bonus of up to 25%
**Wellbeing Allowance**: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
**Volunteering Days**: Benefit from 2 paid volunteering days per year.
**Exclusive Discounts**: Access special discounts at our Designer Outlets.
**Flexible Working**: Hybrid working options where possible to accommodate your needs.
**International Exposure**: Work with colleagues across eight countries within a global organization.
**Learning & Development**: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects,
international secondments, and a calendar of core development opportunities.
**Values-Based Culture**: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
**Positive Work Environment**: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
**To be successful you’ll bring...**
- At least 5 years’ experience in a similar role within luxury hospitality or premium retail.
- Proven leadership skills with a passion for developing high-performing teams.
- A natural ability to connect with both local and international guests, building trust and rapport.
- A deep understanding of luxury service expectations and a genuine love for creating memorable moments.
- Fluency in Italian and English; additional languages are highly valued.
- A polished, professional presence with a confident, approachable manner.
- The agility to thrive in a fast-paced environment while managing multiple stakeholders.
- Strong IT skills, including Microsoft Office and Outlook. **What to expect**
- You will have a main point of contact within our Talent team
- We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process. We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can
**Be part of something extraordinary...**
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.
**Our Success Framework** **Please view the full job description below** Job Reference: MAG02465