Customer Success Enablement (Milan)
Pubblicato il 29-09-2026 - Lexroom in Milano
ppAt Lexroom we set the bar for legal AI - clear, fast, and built for trust.br/In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.br/Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.br/We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.br/Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
/ph3Why Lexroom?
/h3ullipShape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
/p /lilipWork with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
/p /lilipDeliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.
/p /li /ulpAt Lexroom, we leave buzzwords behind.
Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.br/ /ph3Your Key Responsibilities /h3pOwnership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics.
/ph3What You'll Do /h3ullipNew hire onboarding: Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets.
/p /lilipHands-on training: Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling,
negotiation, pipeline management) with role-plays, call coaching, and structured feedback.
/p /lilipCustomers Education: Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team.
/p /lilipTraining content upkeep: Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets.
/p /lilipExecution with managers: Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations.
/p /lilipGlobal collaboration: Align the Academy with global initiatives and export Italian best practices to new international markets.
/p /li /ulh3What We're Looking For /h3ullip2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment).
/p /lilipStrong PMO mindset: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact.
/p /lilipComfortable both presenting publicly (training, workshops, role-plays) and working in detail on processes, content, and metrics.
/p /lilipExcellent communication, problem-solving, and collaboration skills in cross-functional teams.
/p /lilipHighly hands-on and execution-driven: you don't just design programs - you join calls, analyze numbers, and iterate fast.
/p /lilipLanguages: Full professional fluency in both Italian and English (written and spoken).
/p /li /ulh3What Sets Us Apart /h3pAn Exceptional Teambr/At Lexroom, you'll work alongside top talent in tech and legal AI.br/Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.br/You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.br/Growth that Mattersbr/We hire exceptional people to make a difference - and we give them space to lead.br/Your work will shape the future of legal technology and set new standards for the field.br/Impact is defined by vision and execution, not by age or title.
If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
/ph3Rewarding Your Contribution /h3ullipCompetitive Compensation: €45,000 - €65,000 gross annual base salary + stock options (ESOP) package.
/p /li /ulh3Benefits That Matter /h3ullipHybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility.
/p /lilipHealth Insurance: Comprehensive coverage to ensure peace of mind.
/p /lilipMeal Vouchers: Daily support to make your lunch breaks easier.
/p /lilipTeam Retreats Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.br/ /p /li /ulpAt Lexroom, ambition meets discipline and purpose.br/We're not just building a product—we're setting a new standard for the legal world.
If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.
/p /p #J-*****-Ljbffr