RESERVATION AGENT
Pubblicato il 01-10-2026 - Hotel Hassler Roma in Palombara Sabina
To create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma.
Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
With at least 2 years of Reservations experience in luxury hospitality, you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally.
Key responsibilities: responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services. Proactive in anticipating guests' needs, providing personalised recommendations and acting as a trusted point of contact throughout the booking process. Strong communication and problem-solving skills,
with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria.
What we need from you: able to work closely with all operational departments to ensure a smooth and successful guest journey, while maintaining accuracy and efficiency in a fast-paced environment.
Fluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS. Previous experience in Reservations is considered a strong asset.
Send your CV to: – Object: RESERVATION AGENT
This job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. 198/2006).
All CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03).
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CCNL Tourism H052; Remuneration is based on the employee's salary grade from 4° to 3°; Full-Time or Tempo parziale; Fixed-term contract or permanent contract.