Regional Product Support
Pubblicato il 01-10-2026 - Sidel in Mantova
**Your Mission**: - Secure troubleshooting on Labelling and associated trade equipment.
- Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on Labeler equipment.
- Secure and manage Non-Conformity and warranty cost in Contact Center.
- Support FSE during new project installation and service site execution on automation and mechanical issues.
- Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
- Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
- Secure performances of commercially released equipment and lines. **Your Profile**:
Level of education and languages: - Education: Degree in Electronic / Mechatronic Engineering and/or Technical professional qualification.
- Language requirements: Fluency in English is a must-have, French or Arabic will be a plus; A good level of Italian an advantage for your best local integration.
Required experience and skills: - 5 years at least of technical assistance, field experience or engineering on Labelers products.
- PLC/Motion/Hardware/Network/Mechatronic/Safety skills.
- B&R; skills is a must (Schneider and Siemens will be a plus).
- Rigorous, dynamic, organized, proactive, ability to work autonomously.
- Availability to travel in Africa and all AMEA region up to 40% is mandatory.
- SAP knowledge will be a plus.
- Knowledge of Sidel Labelers products (SSC / standalone) and process will be a plus.
- Excellent reporting capability.
- Strong verbal and written communication skills.
- Attitude to problem solving (trouble shooting and RCA) and Customer oriented.
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.). **Contract Type**:
**Permanent**:
**Country**:
**ITALY**:
**Location**:
**Mantova**: