01 ott - Reggio Emilia
Allison Transmission
Customer Quality Engineer Reggio Emilia, 42124 Italy Required Travel: 0 - 30% Job Description: **Position summary** We're looking for a **Customer Quality Engineer** in **Reggio Emilia** . This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction. Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses. **Main responsibilities** - Manage customer quality complaints end-to-end, from receipt to closure. - Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys). - Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries. - Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication. - Coordinate internal activities with technical departments (R&D;, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions. - Monitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines. - Monitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and maintain high level of customers trust **Main opportunities and challenges:** Opportunity to work in a dynamic and multinational reality, with excellent career opportunities. Short term challenge: Customer IPM & PPM improvement according to KPI targets Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner.
**Job position requirements** Education:University bachelor degree Degrees Required in "Engineering " - Degrees preferred "Mechanical Engineering" **Professional background** - At least two years of experience in a similar role is a plus - Background in medium-structured industrial contexts (preferably mechanics or hydraulics) - Automotive is a plus (not mandatory) **Hard skills** Essential: - Fluent in spoken and written English - Skilled to use Microsoft Office suite, SAP - Basic Quality tools knowledge (8D, SPC, PPAP, Kaizen, Problem solving, ...) - Team Working Considered as a plus: - French/german language - Knowledge IATF16949 standard **Soft skills** - Team working - Proactivity - Strong organizational activities to manage tasks and priorities - Excellent communication skills and collaborative mindset - Passionate about quality, driven by innovation, and customer oriented - Good technical understanding and analytical skills **Compensation:** Starting gross annual salary (RAL): starting at 38.000, Level C3 - CCNL Metalmeccanica Industria - The total compensation package will be determined based on the candidate's skills and professional experience. Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at (phone hidden). Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
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