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pstronguKEY RESPONSIBILITIES /u /strong /ppbrScopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa occasione scorrendo subito verso il basso.br/pulliManage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
/liliProvide Level 1 and Level 2 support for network incidents, outages, and service requests.
/liliTroubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
/liliMonitor network health using monitoring tools and proactively identify and resolve potential issues.
/liliPerform bandwidth utilization, traffic analysis, and circuit health assessments.
/liliCoordinate circuit installations, upgrades, relocations, terminations, and site migrations.
/liliSupport customer router deployments, refreshes, and replacement activities.
/liliLiaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
/liliProvide technical support and regular updates to customers regarding incidents and service requests.
/liliCollaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
/liliMaintain accurate documentation of network configurations, circuits, routing, and service records.
/liliParticipate in a 24/7 on-call support rotation.
/li /ulpbr/ppstronguREQUIRED EXPERIENCE /u /strong /pulliMinimum strong7 years /strong of experience in enterprise networking, telecom support, or managed network services.
/liliProven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
/liliStrong expertise in Cisco routing and switching technologies.
/liliExperience managing customer network devices and CPE routers.
/liliExperience supporting secure internet connectivity and firewall environments.
/liliHands-on experience with network monitoring, traffic analysis, and performance optimization.
/liliProven ability to troubleshoot complex network issues and perform root cause analysis.
/liliExperience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
/liliExperience working with telecom providers, managed service providers, and enterprise customers.
/liliFamiliarity with high-availability, business-critical network environments.
/liliWillingness to participate in a 24/7 on-call support rotation.
/li /ulpbr/ppstronguPREFERRED QUALIFICATIONS /u /strong /pulliExperience supporting large-scale MPLS environments.
/liliExperience with router refresh, migration, or infrastructure upgrade projects.
/liliKnowledge of ITIL processes and service management best practices.
/liliExperience within the travel, aviation, or transportation industry is an advantage.
xjncmbx /liliBasic understanding of telecom vendor and contract management.
/li /ulpbr/ppstronguLANGUAGE REQUIREMENT /u /strong /pullistrongFluent Italian (Mandatory) /strong /liliProfessional working proficiency in strongEnglish /strong /li /ulpbr/ppbr/p
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