Technical Support Engineer

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Key Responsibilities
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- Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

- Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

- Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

- Support new product launches, technical training, webinars, workshops and customer events in the Italian market.

- Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D; teams.

- Support local product testing and validation, including firmware, software, compatibility and system integration testing.

- Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

- Work closely with Sales, Product, Service and R&D; teams to ensure timely resolution of customer and product issues.

Requirements

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- Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

- Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

- Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

- Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

- Strong troubleshooting and problem-solving skills.

- Comfortable communicating directly with installers, distributors, EPCs and professional customers.

- Strong customer-service mindset and ability to manage technical issues independently.

- Good communication and cross-functional collaboration skills.

- Willingness to travel within Italy and occasionally within Europe.

- Fluent Italian and good English skills are required. xjncmbx Chinese is preferred.

Job Details

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- SAJ Electric

- Pubblicato il 28/09/2026

- Terni (TR)

- Da definire

- Technical Support Engineer

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84tl0g