Enterprise AI Solutions Architect — CX Transformation

01 ott - Bologna
Genesys

Genesys is seeking a Principal AI Solutions Architect, Customer Success, in Bologna to bridge customer ambition and AI transformation across EMEA.
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You will shape reference architectures, lead with a consultative approach, and deliver rapid AI-enabled outcomes, translating data insights into executive-ready narratives.

You will integrate Genesys AI components with CRM/ERP and measure KPIs xjncmbx from day one.
You will mentor customers and partners, drive adoption, and codify best practices into

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