01 ott - Italia
Evoca Group
Evoca Group is a world-leading producer of professional coffee and vending machines for out-of-home consumption, anchored in more than 90 years of coffee and vending heritage. Together, our broad portfolio of brands offers a complete range of products to bring great coffee and vending products to our ~10,000 customers — serving consumers across hotels, restaurants, office buildings, public spaces, and more.
We are looking for a dedicated Technical Support Specialist to provide expert assistance on our products. Objective of the position is to support both direct customer technicians and international distributor technicians across Africa, ensuring optimal operation and maintenance of our products.
Provide remote and on-site technical assistance to customer technicians teams regarding product troubleshooting, maintenance, and repair
Diagnose and resolve technical issues related to hardware and software
Conduct training sessions both remote and on-site
Collaborate with the technical support team to escalate and document complex issues, ensuring timely resolution
Perform periodic on-site visits to customer locations within Africa
Assist in the installation and commissioning of new models at customer sites
Gather feedback from clients and technicians to identify common issues and suggest improvements for products and support processes
Efficiently report and share information with our internal technical support team as well as R&D; colleagues
Maintain a report system CRM
Technical diploma or degree in Engineering, Economics, Electronics or related fields
Excellent communication skills in English and French, both verbal and written
Ability to work independently and manage multiple support cases efficiently
Willingness to travel within Africa for on-site support and training
Organizational skills for autonomously planning international trips of 1 to 2 weeks
Customer-oriented attitude with a focus on delivering high-quality support
Appreciated proven experience in repairi
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