SW Technical Support
Pubblicato il 01-10-2026 - MindMatch in Italia
Identis is a global leader in secure ID issuance and financial card personalization solutions. Through innovative hardware, software, and services, we provide high-quality, scalable solutions to banks, government agencies, and businesses worldwide.
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We are looking for a SW Technical Support (Field Service Engineer) to join our Technical Support team. The selected candidate will be responsible for supporting, installing, maintaining, and troubleshooting both software and hardware systems used in card issuance and secure ID solutions. The role involves close collaboration with internal teams and direct interaction with customers to ensure system reliability and performance.
Responsibilities
Technical Support & Field Service
Provide 1st and 2nd level technical support (remote and on-site)
Act as the main point of contact for hardware and software-related issues
Perform installation, configuration, and maintenance of systems at customer sites
Execute Field Service activities including system repair and hardware replacement
System Installation & Commissioning
Manage system commissioning, start-up, and deployment activities
Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test)
Support system integration with third-party components (databases, peripherals)
Troubleshooting & Maintenance
Diagnose and resolve complex technical issues (software and hardware)
Perform hardware testing and repair of defective components
Conduct log analysis, debugging, and root cause investigation
Provide remote troubleshooting support for installation and system issues
Customer Interaction & Training
Interface directly with customers for technical requirements and issue resolution
Manage support requests through ticketing systems
Deliver technical training to customers and business partners
Support customers during go-live and post-installation phases
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