Customer Service
Pubblicato il 01-10-2026 - Vendita al dettaglio e all'ingrosso / Import-export in Italia
Passionate about delivering an extraordinary customer experience? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do. We're empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover extraordinary* every day.
The role designed for you: As our Customer Service Executive Benelux, you will play a key role in delivering an excellent customer experience and supporting our sales operations across the Benelux region. You will act as the primary internal point of contact for an assigned customer base, handling enquiries, quotations, sampling requests, order processing, delivery coordination, invoicing and other customer service activities.
Working closely with Sales and collaborating with Logistics, Transport, Production, Finance, Marketing and the Fedrigoni France organization, you will ensure effective order management and a seamless service throughout the customer journey.
Responsibilities Managing the day-to-day needs of Benelux customers, including enquiries, quotations, sampling, order processing, delivery updates, invoicing and issue resolution
Building strong relationships with customers and key internal and external stakeholders
Working closely with Sales to support commercial activities and contribute to business and service objectives
Coordinating with Logistics teams and transport providers to ensure reliable deliveries and proactively manage potential delays or service disruptions
Keeping customers informed through timely, clear and professional communication
Collaborating with Production, Technical, IT, Logistic