01 ott - Italia
Beni di consumo e di lusso / Moda
We are looking for a passionate and driven individual to join our Retail Excellence Team as Retail Excellence Specialist , within our dynamic Worldwide Sales Department based in Rome .
As an integral member of the Retail Excellence team, you will contribute to the measurement, enrichment and continuous enhancement of Bvlgari's Client Experience worldwide.
Your Accountabilities Will Include
Client Experience enrichment and orchestration:
Support the development and coordination of initiatives designed to enhance Bvlgari's Client Experience worldwide;
Coordinate with different Departments to help ensure consistency and alignment across Client touchpoints, fostering a coherent and seamless Client journey;
Support the creation, editing and distribution of materials for markets, including the coordination of translations where needed.
Voice Of The Client (VOC) Program Support And Coordination
Support the creation of VOC reports, translating Client feedback and data into actionable insights to measure and improve the Client Experience delivered across markets, also leveraging AI tools;
Organize training initiatives for Store Leaders and the Training community on platform adoption and new features' integration, resulting in robust tool utilization;
Favor and ensure platform advancing feature enhancements;
Ensure seamless coordination with external consultants, stakeholders and LVMH Group;
Coordinate accesses and maintain up to date directory lists.
Client Experience Observation Program Support And Coordination
Craft reports to translate data into strategic insights for markets and internal stakeholders;
Coordinate markets to collect operational information and follow up;
Plan fieldwork in the WW store network and monitoring;
Facilitate smooth collaboration with external consultants and internal stakeholders.
Qualifications/Professional Capabilities
At least 1-3 years in similar positions, with project management and reporting experience
Good knowledge of MS Office, with Ex
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