Project Manager/Business Analyst Dynamics at TMC
Pubblicato il 01-10-2026 - Altro in Italia
We are looking for a Project Manager / Business Analyst to support the delivery of Microsoft.
About The Member Company We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as: Technology & Engineering Energy & Renewables Life sciences & Pharma Digital & IT
About this vacancy Dynamics 365 projects, with a focus on Contact Center processes.
In this role, you will work closely with business stakeholders, IT teams to gather requirements, coordinate project activities, support solution design and ensure the successful adoption of Dynamics 365 capabilities across customer interaction channels.
Manage and coordinate Microsoft Dynamics 365 projects related to Contact Center, Customer Service and CRM processes.
Collect, analyze and document business requirements, translating them into user stories, functional specifications and project deliverables.
Support process mapping and gap analysis across customer interaction flows, including voice, chat, email, routing, case management and agent productivity.
Coordinate project timelines, milestones, risks, open points and dependencies, ensuring timely follow-up with business, technical and vendor teams.
Contribute to testing, UAT, training and adoption activities, preparing documentation, status updates and reporting materials for stakeholders.
What we expect from you Master's degree in Management Engineering, Computer Science or a related field.
2–5 years of experience as Project Manager, Business Analyst, Functional Analyst or Consultant on CRM, Contact Center or digital transformation projects.
Knowledge of Microsoft Dynamics 365, preferably Contact Center or CRM-related modules.
Understanding of Contact Center processes and customer service operations, including omnichannel interactions, case ma