Operations learning manager
Pubblicato il 01-10-2026 - Amazon Italia Services Srl - B97 in Italia
Who we are:
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success. The Learning Manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes.
The Learning Manager is a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but can work closely with a central EU team to prioritise and deploy training programs based on customer needs – from training processes at scale to ongoing leader development. An Amazon Fulfilment Centre (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great.
Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing. The applicable collective agreement (CCNL) for this role is Telecomunicazioni. The position is classified at Level 6 or above, depending on the candidate's skills, competences and experience.
Key job responsibilities Leading and developing a team of Trainers and a Learning Specialist End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training Creating effective partnerships with other Learning Teams within the EU to identify and share best practice Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the