01 ott - Italia
JobLeads
About Us
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers
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Role Summary
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Key Responsibilities
- Deploy products to customer systems (either onsite or remotely)
- Perform cross-product support including complex system recovery
- Analyze log files to assist in problem identification and resolution
- Diagnose and isolate complex cross product inter working issues and third party issues
- Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
- Propose, review, approve and implement changes on systems in deployment or support phase
- Recommend product/process improvements to product development team and product management
- Participates in 24x7 on-call coverage during out-of-office hours
What we expect you already know/have?
- Willingness to learn new things
- Willingness to travel
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