The Desktop Support Specialist – L1 is responsible for providing first-level technical support to end users, resolving basic IT issues, and ensuring smooth operation of desktops, laptops, and peripheral devices. This role acts as the first point of contact for IT related queries.

Provide first-line support for hardware, software, and network issues
• Install, configure, and troubleshoot o Desktop computers, laptops, printers, and scanners o Operating systems (Windows/macOS) o Standard applications (MS Office, email clients, browsers)
• o Ticketing system
o Email / Phone / In-person support
• o Login/access issues o Password resets
Maintain IT assets and inventory records
• Escalate complex issues to L2/L3 support teams

• Assist in system upgrades, patches, and software installations
• Ensure compliance with IT policies and security standards
• Basic knowledge of: o Windows OS (Windows 10⁄11) o Microsoft Office 365 o Active Directory (user account management) o Networking fundamentals (IP, DNS, DHCP)
• Understanding of ticketing tools (e.g., ServiceNow, Jira, Zendesk)
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Must have knowledge about ITIL

Permanent Desktop Support Engineer

Disegnatore cad/cam

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