Helpdesk Expert
Pubblicato il 01-10-2026 - Altro in Italia
Helpdesk Expert
Azienda : Allianz Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Helpdesk Expert
What you do
Monitor, track, and resolve IT support tickets using ticketing systems
Provide technical support via phone, email, chat, and remote access tools
Troubleshoot hardware/software issues, network connectivity, and user access problems
Document solutions and maintain an up-to-date knowledge base
Escalate complex issues to senior technicians or specialized teams
Install, configure, and update software, operating systems, and security patches
Assist in user onboarding/offboarding , including account setup and access management
Train and guide users on IT services in use in the organization
What you bring
Good understanding of Windows OS 10 and 11
Basic understanding of MacOS, Linux, iOS and Androidoperating systems
Knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint)
Experience with ticketing systems
Experience withMDM devices
Understanding of ITIL principles for incident management and escalation
Networking basics ( IP addressing, DNS, DHCP, VPN,
Wi-Fi troubleshooting )
Experience with Active Directory (password resets, user provisioning, group management)
Knowledge of remote support tools (TeamViewer and RDP)
Troubleshooting of printers, VoIP phones, and other peripherals
Soft Skills:
Strong problem-solving and analytical thinking
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment
Qualifications & Education:
College diploma or university degree in the field of computer science or communication technologies
Fluent in English (written and spoken) – Strong communication skills are essential
1+ years of experience in IT support or helpdesk roles
Significant advantage would be:
Prior experience working with ServiceNow or other ticketing systems
Customer service or technical support background
What we offer
Offer a hyb