01 ott - Italia
Greenhouse Software
GR8 _TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
What you’ll drive:
Strategy & Business Growth
- Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
- Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
- Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
Client Advocacy & Discovery
- Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
- Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
- Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
Delivery & Operational Excellence
- Drive smooth platform onboarding f
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