Specialist Customer Service and Pricing
Pubblicato il 01-10-2026 - Altro in Italia
Introduction Move the world with us AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us Become part of the international supply chain and move the world with us Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder
Overview The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery and quotes. Establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
Responsibilities
Manage new and existing customer accounts to assure accurate and timely delivery
Collaborate with sales teams and products teams to develop local services and products
Handle Requests for Information (RFI) and Requests for Quotation (RFQ)
Promote additional services to contribute to overall profit
Interact with various agents to set up quotes,
routes and rates for international and domestic freight shipments
Review the process and take immediate action to correct or solve issues that may occur
Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
Build and maintain relationships with AIT's customers and vendors on a first name basis
Other duties assigned as business deems necessary
Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships
Conducting sales meetings on site or remote
In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers
Qualifications
1-3 years of working experience in international forwarding
Experience in Pricing and Customer Service
Fluent oral and written English and Italian is a must
University degree (nice to have)
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