Join Air Dolomiti – Field Support Agent Opportunity in Verona, Italy
Keep Operations Running Smoothly – Be the Calm in the Storm
Air Dolomiti, a proud member of the Lufthansa Group, is seeking a proactive and detail-oriented Field Support Agent to join our team based in Verona, Italy. If you thrive in fast-paced environments, enjoy solving problems on the fly, and want to be part of an airline known for its operational excellence, this could be the perfect role for you.
As a Field Support Agent, you'll play a vital role in ensuring our flights operate as smoothly as possible—even when things don't go according to plan. You'll be the remote coordinator for flight irregularities, supporting airports across our network, and helping to keep our operations efficient, cost-effective, and passenger-focused.
Your Main Functions
- Remotely coordinating Air Dolomiti flight irregularities —including cancellations, delays, and diversions—ensuring swift and effective resolution

- Supporting airports across the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual)
- Monitoring extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights
- Communicating effectively with internal teams and external partners to ensure smooth operations
- Troubleshooting and problem-solving in real-time to minimize disruption to passengers and crew

What We're Looking For
We're seeking a motivated, open-minded, and target-oriented individual who thrives in a dynamic environment. To be considered for this role, you'll need:
Essential Requirements
- High school diploma or higher —your educational foundation is solid
- Fluent English (both written and spoken)—clear communication is essential
- Social skills —you work well in a team and communicate effectively
- Analytical approach and problem-solving skills —you think critically and find solutions
- Good IT knowledge —proficiency in MS Office

Field Support Agent

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