Product Sales Support Specialist - Controls (m/f/d) Department: Controls
Belluno or Lainate, Italy | Full-Time
CARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation.
This is a technical support role focused primarily on Energy Metering and Monitoring Relay products, while also covering the broader product portfolio. The role combines technical support, troubleshooting, customer interaction and training activities in an international environment, and reports to the Quality and PSS Manager.
As Product Support Specialist, you will act as a technical link between the market and internal functions such as R&D;, Quality and Product Management, supporting customers and local organisations in understanding applications, resolving technical issues and identifying potential product adaptations that may enable business opportunities.

Providing technical support on energy meters, power monitoring devices, monitoring relays, and other products related to energy measurement, monitoring and energy efficiency
Supporting customers, distributors and local Product Support teams in product selection, application, configuration and troubleshooting
Capturing specific customer or market requirements and identifying potential modifications, adaptations or customizations of existing products that could support business opportunities, in cooperation with Product Management and R&D;
Analyzing field issues and distinguishing between product behaviour, application conditions, wiring, configuration, installation or possible product defects
Performing electrical and functional tests using standard laboratory and diagnostic equipment, collecting clear technical evidence for escalation to R&D; or Quality when required
Participating in technical meetings and providing onsi

Product Support Engineering

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