Associate AI Solutions Architect
Pubblicato il 01-10-2026 - 8315 Italy - Genesys Cloud Services in Italia
Be the one building AI-powered experiences where they matter most At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Note: By submitting your resume, you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details. The Associate AI Solutions Architect is an early-career technical specialist who supports customer-facing AI initiatives while developing expertise in Genesys Cloud AI solutions. Working closely with senior AI Architects, Solution Consultants, Sales teams, and Product Specialists, you will help demonstrate, prototype,
and validate AI use cases for customers. This role is ideal for someone with a passion for AI, customer experience technology, and cloud platforms who wants to grow their technical and business skills in a fast-evolving industry.
Key Responsibilities
- Support customer discovery sessions to understand business challenges, customer experience goals, and AI use cases.
- Assist in building demonstrations, proof-of-concepts, and prototype solutions using Genesys AI capabilities.
- Help configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows.
- Learn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources.
- Support the creation and maintenance of reusable demo environments, technical assets, and solution documentation.
- Participate in customer workshops, tec