Head of operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84y9dm

The Head of Operations Italy plays a key role in the operational excellence of the MGA activities. Reporting directly to the Italy CM and sitting on the Management Committee, the role oversees three key operational units, representing a total of approximately 10 people: Intermediary Assistance Technical Accounting Claims Multinational Insurance MGA based in Milan The core mission is to build an optimal organisation, ensure the efficient allocation of resources and deliver a high level of performance in terms of productivity and intermediaries satisfaction. A business operations expert will also support the role in structuring the teams, improving processes, and working alongside the digital product team.
Operational Leadership Provide strategic and operational leadership to the Intermediary Assistance, Technical Accounting, and Claims departments. Design and implement a robust operating framework focused on efficiency, scalability and quality. Work closely with team leaders to monitor performance, set priorities and deliver the company objectives.



Resource Management Analyse and structure the teams to ensure an optimal allocation of resources.
Put in place planning models tailored to each department in order to anticipate activity peaks and reduce turnaround times. Oversee recruitment, onboarding, training and people development in order to maintain high-performing teams. Process Optimisation Define and track the key performance indicators (KPIs) that improve team results and optimise the operating ratio. Identify bottlenecks and put concrete solutions in place. Leverage the product roadmap to reduce the workload of the teams by automating the resolution of recurring broker issues.
Foster a culture of continuous improvement and innovation within the teams. Implement new tools and technologies in collaboration with the Product teams. Business Transformation & AI Act as the single owner and accountable leader for the full portfolio of company transformation projects,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84y9dm