Service Support Informatico

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84ya9l

Position Summary We are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company.
Title JOB DESCRIPTION FORM IT EUC Engineer Department Reports To: IT Date Location: Florence, Italy Position Summary We are looking for a highly motivated and capable IT End User Computing Engineer to join the Global IT Ops team. You will be expected to provide support both onsite and remotely to all Client employees. This is a great opportunity for someone with 5-8 years IT EUC experience to take the next step in their career, to work as part of a dynamic and cutting-edge team for a leading global company.
Primary Duties / Responsibilities Responds to and resolves hardware and software service requests using Ticketing system for local and remote employees.



Manage the resolution of all incidents /tickets, per respective SL's processes and guidelines. Report escalations and potential issues to the IT Manager. Create documentation, using standard templates, for use by IT support teams and end users; Support and troubleshoot incidents of medium complexity to resolution for local and remote employees.
Configure new computers with standard image and prepare for deployment using Microsoft Intune and JAMF. Provide telephony support; Polycom, Cisco, and mobile phone devices (i OS and Android), including softphone. Provide internal support for PSL Client products such as PSL Client suite. Provide in-room hardware support for Meeting Rooms including all aspects of AV (Crestron, Dolby, Logitech) and Room Wizard administration. Provide wireless device support (WLAN) for laptops, mobile devices, and tablets.
Assist with employee moves, new hire desk setup in the office. Ass

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84ya9l