Head of workplace services
Pubblicato il 01-10-2026 - Generali in Italia
Banca Generali (), Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site. Workplace management office overseas: Digital workplace governance (endpoints, collaboration tools, software assets). Workplace and meeting room technology management. Event technology support and delivery. Helpdesk and end-user support oversight. Definition of standards, policies, and operating processes.
Continuous service improvement and business continuity management. Own the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model. Define and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience.
Lead service operations across incident, request, problem, change and demand management processes,
ensuring high service reliability and user satisfaction. Manage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement. Oversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs.
Own workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness. Act as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives. Drive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience.
Requirements
Experience and expertise: 5+ years of experience in Workplace Managem