Customer Support Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84yc6t

B2B Customer Specialist

MET is a performance helmet brand, combining safety, innovation, and world-class design. Trusted by professional athletes and passionate riders worldwide, we are committed to creating products that inspire confidence and elevate every ride.

Based in the beautiful Valtellina valley nestled in the Italian Alps, MET is surrounded by nature, cycling and Italian culture. We are looking for a dedicated and enthusiastic B2B Customer Specialist to support our business development and customer relationships across Direct Countries.

This role is ideal for someone who enjoys working in an international environment, building strong relationship with dealers and customers and supporting sales operations from order management through to after-sales service.

Manage customer and dealer requests via email and phone
Act as the main point of contact for operational and service-related topics
Process and follow up on orders, warranty claims, returns and other customer inquiries
Coordinate with Logistics and Warehouse teams to ensure timely deliveries




Ensure customer and sales information is accurately maintained in the ERP system
Coordinate with logistics and warehouse teams to ensure timely deliveries
Monitor customer accounts, collect feedback and track relevant KPIs
Collaborate with Sales teams to support dealer performance and satisfaction
Support trade shows, dealer meetings, and other customer-facing events
Maintain a strong understanding of our products and services to provide accurate and effective support to customers

Previous experience in customer service, sales support or operations
Fluent in English and French
Italian is preferred
German, Dutch or another European language is considered a plus
Good knowledge of ERP systems and Microsoft Excel
Understanding of sales processes, order management and logistics flows
Strong customer-oriented mindset with a proactive approach
We understand that our ability to excel depends on the integrity, knowledge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/84yc6t