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Altro
Job Description
Job #: 5091
Job Title: RENTAL ADMINISTRATOR
FLSA status: Non-Exempt
Department: Rentals
Reports to: Rental Mgr
Date: April 2025
Position summary: Provides rental equipment to customers in our marketing area.
General Purpose: To assist customers (internal & external) in obtaining rental equipment appropriate to their needs, when needed.
Role qualifications: Must be knowledgeable on the equipment we rent (material handling and construction types)
Must have excellent customer service attitude.
Must partner with sales and service teams to ensure effective response to customers.
Position responsibilities: Take phone calls for rental equipment.
Fill customer and internal requests – check all resources if equipment isn't readily available in fleet.
Input trucking data into electronic logs.
Work with outside freight carriers for out of state shipments.
Place orders for any re-rents from outside vendors.
Prepare and follow up on rental quotes.
Enter hour meter readings in system on rental contracts.
Close and invoice rental orders.
Initiate rental orders and generate/distribute shippers.
Process vendor invoices for payment
Manage the check in and check out of each rental and ensure that all attachments (forks, LP tanks, attachments, etc.) are returned at check in.
Review the general condition of rental equipment upon return and make sure damages are billed to customer if appropriate (coordinate through service dept).
Maintain rental equipment status in Quipware.
Ensure all rentals are ready to go per customer's delivery request.
Assist credit department with customer billing issues
Manage hour meter readings on long term rentals.
Performs other duties as assigned
Essential skills and experience: Demonstrated customer service orientation.
Ability to organize and manage multiple priorities
Excellent interpersonal and communication skills
Good computer proficiency
Must be certified to operate powered industrial equipment.
Commitment to company vision and mission
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