Customer Success Manager
Pubblicato il 01-10-2026 - Avepoint in Italia
About the position:
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Key responsibilities:
- Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goals
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
- Maintaining customer technical account portfolio to provide technical guidance and recommendation
- Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs
- Determining individualized customer success plans for your customers,
utilizing net promoter score (NPS) metrics and other customer data
- Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
- Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
- Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
- Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
- Becoming an expert in the features and benefits of our applications
- Delivering web-based and/or onsite product overviews and training sessions for clients
- Conduct basic technical consultancy with clients reg