Customer Service Specialist
Pubblicato il 01-10-2026 - Fidia Pharma in Italia
Customer Service SpecialistApplylocations: Monheim am Rheintime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-00053Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D;, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint Care, Eye Care, Skin Care, Specialty Care, Health&Wellness; Care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries. Job DescriptionTo strengthen our team at Fidia, we are looking for a Customer Service Specialist (m/f/d).Main responsibilities:* Manage customer inquiries and orders via phone, email, and other communication channels* Proactively support existing and prospective customers to ensure a high level of customer satisfaction* Create, maintain,
and update customer master data in company systems* Monitor and maintain customer qualification records and related documentation* Process, track, and follow up on customer orders throughout the order lifecycle* Execute approval workflows and administrative processes within SAP* Handle customer complaints, returns, and corrective actions using SAP* Review, document, and approve goods receipts in accordance with company procedures* Monitor and maintain inventory and stock records in SAP* Collaborate closely with Sales, Logistics, Warehouse Operations, and other internal departments to ensure seamless customer service and operational efficiencyRequirements:* Commercial, business, or administrative qualification, or an equivalent combination of education and experience* Previous experience in customer service, inside sales support, order management, or a similar role is preferred* Proficiency in SAP, particularly in customer master data management, order processing, complaint handling, and inventory management* Strong know