IT Service Management Specialist
Pubblicato il 01-10-2026 - Leonardo in Italia
Job Description: Closer to Space, closer to the Future: join Telespazio - Leonardo Space Division Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%), is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications. Join us as we continue to push the boundaries of what’s possible in Space. Within the Digital Solutions - Service Management team, we are looking for a resource to take on the role of Service Management Specialist, with experience in Project Management, process analysis, IT Service Management,
and the management of digital transformation initiatives.
Main Responsibilities
Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
Gather, analyze, and formalize functional and operational requirements from various business units
Design and optimize workflows and business processes, with a focus on information flows and data quality
Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams
Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration w