01 ott - Italia
Ad On The Move
IT Service Desk Analyst
Salary : €27,000 - 28,500 yearly
Azienda : Ad On The Move Tipo Lavoro : Full Time Italy
Descrizione Lavoro - IT Service Desk Analyst
Role: IT Service Desk Analyst
Location: Blackburn, BB1 2FA
Job Type: Tempo pieno - Permanent
Salary: £27,000 - £28,500
Bonus Scheme: Bonus Incentive
Company: EG On The Move
About the role:
As an IT Service Desk Analyst, you will provide first-line technical support to users across the business, sites and stakeholders. You'll manage IT incidents and service requests, ensuring they are logged, prioritised, and resolved within agreed service levels. The role involves supporting hardware, software, networks, and business applications while following ITIL best practices and contributing to continuous Service Desk improvement.
This role operates on an alternating shift rota. You will be required to work the following shift patterns on a rotational basis:
- Friday to Tuesday, 7:00am – 3:00pm
- Friday to Tuesday, 2:00pm – 10:00pm
What you’ll do:
- Provide first-line technical support via phone, email,
remote tools, and the ITSM ticketing system, ensuring incidents and service requests are logged, categorised, prioritised, and resolved within agreed SLAs.
- Diagnose and resolve hardware, software, operating system, Microsoft 365, and basic network connectivity issues, escalating complex or high-impact incidents where required.
- Support user account administration, including password resets, access requests, and onboarding/offboarding activities.
- Configure, deploy, and maintain desktops, laptops, peripheral devices, and office IT equipment, including monitors, printers, and meeting room technology.
- Maintain accurate documentation, IT asset records, and Knowledge Base articles to improve troubleshooting, self-service, and first-call resolution.
- Monitor ticket queues, contribute to Major Incident support, identify recurring issues, and recommend continuous service improvements.
- Support system upgrades, t
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