Senior Service Manager
Pubblicato il 01-10-2026 - Toshiba Global Commerce Solutions in Provincia di Monza e della Brianza
Senior Service Manager, Retail Services IT Services | Retail | Large-Scale Distribution | Hospitality Why Join Us At Toshiba Global Commerce Solutions? At Toshiba, we're transforming retail through innovative technologies that power some of the world's leading retailers. From point-of-sale and self-checkout solutions to the services that keep stores operating seamlessly, our teams help customers deliver exceptional experiences every day. As a Senior Service Manager, you'll play a pivotal role in shaping customer success, leading strategic client relationships, and driving service excellence across complex retail and hospitality environments. You'll have the opportunity to influence business outcomes, work alongside experienced professionals, and make a visible impact within a global technology organisation. Your Contribution to Our Mission: End-to-end governance of strategic Retail, Large-Scale Distribution and Restaurant Chain clients, ensuring operational excellence, contractual compliance, financial performance and continuous service improvement.
What's In Store? Ownership of strategic retail and hospitality accounts Direct exposure to senior customer stakeholders and decision-makers The opportunity to shape service strategy and continuous improvement initiatives A collaborative international environment where expertise is valued Hybrid working and the flexibility to balance work and life Career development opportunities within a global technology business Competitive salary and annual premio What You'll Do As the trusted partner to your customers, you'll oversee the delivery and continuous improvement of services across complex retail and hospitality environments, you will: Build and maintain strong relationships with strategic enterprise customers Lead service governance, performance reviews, and executive stakeholder discussions Ensure services are delivered in line with contractual commitments, SLAs, and KPIs Manage critical customer escalations and drive effe