01 ott - Roma
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Product Sales Support Technician, Switches (m/f/d)
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Department : R&D; Switches
Location : Lainate, Italy | Full-Time
CARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation.
Your Role
This is a technical role within the Product Sales Support Department in R&D;, focused on in-depth analysis of products returned by customers to identify the root cause. As Product Sales Support Technician, you will be responsible for collecting data and generating the necessary reports, using statistical methods to identify areas of improvement, and working with the factories and management team to prioritize improvements and avoid the repetition of similar faults in the future.
Key Responsibilities
Conducting in-depth analysis to find the root cause of product claims returned by customers, discussing possible solutions with the responsible departments
Managing the flow of product claim returns, from logging on the claims schedule up to compiling the claim report, shared with the sales team
Gathering monthly statistical data on claims and identifying any recurring claims to solve issues proactively
Identifying areas of possible product improvement
Liaising with factories in Mexico and China on nonconforming products and discussing possible improvements
Serving as a technical link between factories and the warehouse in Milan, performing quality checks on nonconforming material in warehouse stock
Working with application engineers to gather data from applications and relate the failure mode to the way the product is being used in the customer's application
Your Profile
Preferably in possession of an electrical/electronic techn
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