01 ott - Campania
Ignite
Work Model: On-site (Lisbon office, Portugal) Availability: Immediate onboarding Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7 Position Overview Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. Core Responsibilities Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner. Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions. Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.
Target Achievement: Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics. Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures. Candidate Requirements Language Skills: Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation. Availability: Full flexibility to work across a 24/7 rotating schedule. Work Location: Ability to work on-site at our corporate office in Lisbon. Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit. Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving. Remuneration Packages Option A: Local Offer (For Lisbon Reside
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