02 ott - Roma
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MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
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We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with
complex vehicle issues .
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver
first-time-right repairs .
What you’ll do:
Support dealerships and repairers
on-site and remotely
Diagnose and resolve
complex electrical, electronic, and drivability faults
Use OEM tools (e.g.
wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization
Identify
root causes
using wiring diagrams and technical documentation
Support both
individual cases and wider technical issues across fleets
Create clear
technical reports and case updates
Coach technicians and provide
hands-on guidance
Feed recurring issues into continuous improvement
What you bring:
Strong experience in
automotive diagnostics / technical support / workshop or field service
Proven ability to fix
complex electrical/electronic faults
Hands-on use of
OEM diagnostic tools
Confidence reading
wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred : experience in field-based xdwybme or multi-site support, mul
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