02 ott - Bergamo
Indie Campers
ABOUT US
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Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road. We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.
THE ROLE
We’re looking for an Operations Manager to lead daily execution across a group of 2–3 depots and approximately 300–450 vehicles. Reporting to the District Manager, you’ll lead Operations Supervisors and their depot teams, ensuring vehicles are ready and delivered on time, teams have the right staffing and knowledge, and operating standards are consistently followed. This is a hands‑on, field‑based leadership position.
You’ll be based at the largest depot within your assigned group, travel frequently between locations, and serve as the first escalation point for critical operational issues.
WHAT WILL YOU WORK ON?
Lead operational performance across 2–3 depots, delivering service, productivity, quality, and cost targets
Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations
Ensure vehicles are ready, safe, clean, and available for on‑time customer check‑ins and check‑outs
Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions
Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget
Coordinate workforce coverage across locations, particularly during seasonal and operational peaks
Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices
Resolve escalated operational and customer issues and
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