Digital Workplace Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/855tup

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We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan Headquarters, we are looking for a Digital Workplace Specialist to support day-to-day workplace services and contribute to the continuous improvement of our Digital Workplace environment across the Group.

The role is primarily hands-on and operational, covering endpoint management, device lifecycle, user onboarding/offboarding, IT support processes, and collaboration tools.

The person will work closely with the Core Tech & Cybersecurity team and Local IT teams to implement common workplace and IT support practices, contributing to process standardization and automation initiatives.

Main tasks and responsibilities:
Digital Workplace Operations
• Support Digital Workplace services for Windows and macOS users.
• Perform device provisioning,



deployment, upgrades, replacement, and decommissioning activities.
• Maintain device inventory and related documentation.
• Assist Local IT teams with workplace-related issues and procedures.

ITSM & Support Processes
• Work within established ITSM processes for incidents and service requests.
• Support ticket categorization, prioritization, escalation, and SLA tracking.
• Contribute to the improvement of support workflows and procedures.
• Maintain knowledge articles, procedures, and operational documentation.
• Support adoption of common support practices across Local IT teams.

Onboarding, Offboarding & Automation
• Support Joiner, Mover, and Leaver activities.
• Contribute to the automation of recurring workplace and user-management activities.
• Identify opportunities to reduce manual activities together with the wider IT team.

Google Workspace & Identity
• Support Googl

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/855tup