Functional Product Analyst
Pubblicato il 02-10-2026 - Altro in Napoli
Help international ferry passenger and cargo transport operators turn complex business needs into effective software solutions.
About E-Dea
E-Dea develops mission-critical software for ferry and passenger transport operators. Our platforms support booking, ticketing, pricing, customer management, port operations, check-in and payments, connecting the processes that keep transport services running.
We are looking for a Functional Product Analyst to join our Customer Service Unit , working with international customers on software implementation projects and continuous improvement.
Your Role
You will combine deep product knowledge with business analysis and hands‑on configuration to help customers make effective use of E-Dea’s software.
Working directly with business users and operational teams, you will understand the need behind each request and identify the most appropriate solution: standard functionality, configuration, a product enhancement or a practical adjustment to the customer’s process.
You will follow functional activities from discovery and solution definition through configuration, testing, training and customer acceptance, collaborating closely with Product Management, Software Development, QA and Customer Delivery teams.
What you will do
Understand customer operations: lead workshops to analyse business processes, gather requirements and clarify objectives, constraints and priorities.
Define functional solutions: assess requirements against product capabilities, identify gaps and recommend sustainable solutions that minimize unnecessary customization.
Document requirements clearly: produce functional specifications, process flows, business rules, user stories and acceptance criteria.
Configure the product: translate approved requirements into application settings, business rules and workflows, documenting and validating configuration decisions.
Connect customers and engineering teams: explain business needs to developers, clarify requirements during de